Museum Front Desk Associate
Marconi-RCA Wireless Museum

Overview:

The Front Desk Associate oversees the daily operations of the Museum.  Duties include ensuring that the Museum is open and operating effectively, promoting a superior experience for visitors, members and volunteers, and ensuring the safety and security of the museum’s assets and facilities.  

Work Hours:
June 21st – August 25th: Wednesday – Saturday, 9:30am – 4:30pm, unless otherwise scheduled in advance by mutual agreement.

Responsibilities:

• Direct the daily operations of the museum, including visitor services, ticket sales, store sales, programs, housekeeping, safety, and security.

• Ensure the Center is opened for its scheduled days.

• Operate, manage and troubleshoot Point of Sale for purchases. Report management indicators such as visitation, shop and visit income. 

• Restock and keep organized the Gift Store.

• Ensure high levels of satisfaction for volunteers and visitors of all ages. 

• Collect visitor data and use as a tool to enhance visitor experiences.

• Resolve visitor concerns and record concerns for future reference.

• Assist with programs including, but not limited to events, lectures, and school visits.

• Perform other duties as assigned.

Qualifications:

• Minimum of High School degree or equivalent in education and work experience

• Excellent written and verbal communications

• Attention to detail, apply planning and organizational skills

• Strong interpersonal skills, especially in providing excellent customer service

• Ability to evaluate problems, determine causes of events, formulate and recommend solutions, and interact with a diverse group of people

• Highly self-motivated, and a team player

• Proficient in software, such as, Microsoft Office or similar productivity applications

• Experience with point of sale software, preferably Square.

• Knowledge of and experience with facility administration and operations, preferably with historic sites and/or museums is a plus.

• Hourly Wage: $18 per hour.  Benefits are not included. 

• Reports to: Executive Director

• Application:
  Letter of application and current resume in pdf format should be e-mailed to Mary Taylor, executivedirector@chathammarconi.org.  Questions about the position may also be e-mailed.  In order to expedite responses, please provide telephone contact information.

• For more information about the Center and its Museum see ChathamMarconi.org

4/24/2023

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